Scope: Installation specialist is responsible for all aspects of services order processing. This includes everything from receiving new orders for installations to assignment to technicians, to inspect dates to customers, to managing customer satisfaction and more. In addition he/she is responsible to contact and meet potential partners, present our business scope, answer questions and create partnerships.

Order management of installations in LM products. Daily receivables of order, assignment to the technicians within specific lead times.

Monitoring monthly Customer Satisfaction for all installations. Manage claims and propose improvements in order to increase the e-satisfaction level.

Coordination and prioritization of installations that are related with projects and renovations.

Responsible for the training of the sales team & CC for all the available installations, the pricing and the customer service.

Management of the received customer claims. Responsible for responding to customers within 24H and closing the ticket. Outbound call to customer when needed.

Coordinate recruitment process and be responsible to create partnerships all over Cyprus.

Responsible for negotiating and agreeing contracts with partners. Answering partners questions about payment policy, credit terms, installations, prices and availability.

Monitoring weekly and monthly reports for partners performance and evaluation.

Responsible to build up satisfied partners and thereby promote the goodwill of LM firm. Responsible for partners training concerning their behavioral and LM representation.

Responsible for technicians payments and monthly invoicing.

KPIs:

• Maintain and increase the pool of available partners
• Customer Satisfaction for services & NPS
• Services turnover (as a total solution to the customer)

Scope: Installation specialist is responsible for all aspects of services order processing. This includes everything from receiving new orders for installations to assignment to technicians, to inspect dates to customers, to managing customer satisfaction and more. In addition he/she is responsible to contact and meet potential partners, present our business scope, answer questions and create partnerships.

• Order management of installations in LM products. Daily receivables of order, assignment to the technicians within specific lead times.
• Monitoring monthly Customer Satisfaction for all installations. Manage claims and propose improvements in order to increase the e-satisfaction level.
• Coordination and prioritization of installations that are related with projects and renovations.
• Responsible for the training of the sales team & CC for all the available installations, the pricing and the customer service.
• Management of the received customer claims. Responsible for responding to customers within 24H and closing the ticket. Outbound call to customer when needed.
• Coordinate recruitment process and be responsible to create partnerships all over Cyprus.
• Responsible for negotiating and agreeing contracts with partners. Answering partners questions about payment policy, credit terms, installations, prices and availability.
• Monitoring weekly and monthly reports for partners performance and evaluation.
• Responsible to build up satisfied partners and thereby promote the goodwill of LM firm. Responsible for partners training concerning their behavioral and LM representation.
• Responsible for technicians payments and monthly invoicing.

KPIs:

• Maintain and increase the pool of available partners
• Customer Satisfaction for services & NPS
• Services turnover (as a total solution to the customer)

Hard skills

• Bachelor’s degree preferred in business, marketing, economics, or related field
• Reporting and financial understanding
• Excellent written and verbal communication skills.
• Expert in MS office (Word ,Powerpoint and excel)
• Fluency in Greek and English languages, oral and written.

Soft skills

• Ability to teamwork, cooperative attitude.
• Solution driven and with a “can do” attitude.
• Excellent organizational skills and prioritization skills.
• Effective communication at a professional level with all levels within the organization or with external partners.
• Negotiation skills
• Ability to work efficiently both on own initiative and within a team

Στείλε μας το βιογραφικό σου τώρα στο careers@leroymerlin.com.cy και αν το προφίλ της θέσης σου ταιριάζει θα επικοινωνήσουμε μαζί σου!